Aura — Support

Support for Aura on Windows, Linux, Android and iOS

Contact

Need help with Aura? Email aura.duplicate.cleaner@gmail.com. Please mention whether you use Windows, Linux, Android or iOS and include any details that may help us understand the issue.

Frequently asked questions

I bought Pro but no license key arrived (desktop)

Keys are sent from keys@auradedupe.com within a minute of purchase. Check spam first. If it is still missing after ten minutes, email us from the address you used at checkout and we will resend it.

How do I activate Pro on desktop?

Open Settings, find the License section, paste the key from your email and press Activate. The app confirms the email the key was issued to. The same key works on every computer you own.

Windows shows "Windows protected your PC"

The installer is not yet signed with a paid code-signing certificate, so SmartScreen warns about a new publisher. Click More info, then Run anyway. Only download Aura from our releases page or this site.

Refunds

Desktop Pro has a 14-day, no-questions refund. Email us from your purchase address. See the terms.

Does Aura delete photos automatically?

No. Photos are only deleted after user confirmation. On iOS, deleted photos remain in Recently Deleted for 30 days. On Android, deleted photos are moved to the system trash where supported.

What can I use for free?

Exact-duplicate cleanup, junk cleanup and the storage heatmap are free. Aura Pro unlocks similar-media detection, Smart Select, Bulk Clean and more, and is a one-time purchase on every platform.

Where can I read Aura's privacy policy?

See the Aura Privacy Policy. Scanning and hashing stay fully on-device on every platform.